Click on one of the questions below to see the answers. Why have I been asked to call the Customer Support Center during the day to place a service call instead of calling my local Siemens office or Service Technician? What is the phone number for the Customer Support Center? Can I buy parts for my Building Management System online? How do I contact a salesman servicing my area?   Answers:   Why have I been asked to call the Customer Support Center during the day to place a service call instead of calling my local Siemens office or Service Technician? By calling the customer support center, you get to speak to a "real" person that can assist you immediately with your questions or concerns. Our Support center is staffed with Factory trained technicians that can dial into your system and diagnose problems immediately. If your problems require an on-site service call, the Support Center can dispatch a local service Technician or Mechanic to repair your system.   Return to top. What is the phone number for the Customer Support Center? The Customer support center can be reached Monday - Friday from 7:30am - 5pm  "Toll free" at 1(888)286-6565. After these hours, this line will tell you what number to call locally to get after hours service.   Return to top.   Can I buy parts for my Building Management System online? You can contact our District Parts Department several ways. The web site has a link to the parts request form. Just fill in your Name, Contact information and type your request in the comments section. It's that easy. We will get right back to you with pricing and availability. You can also, Fax Bob in our District Parts Department at 1(877) 397-6018 or Call Bob Steinmetz at 1(800) 578-1334   Return to top.   How do I contact a salesman servicing my area? You can have a salesman contact you by clicking the contact us link here or from any page on our web site. When in the Contact Us form, fill in your contact information, check the box for "Sales Information and briefly explain what your needs are. A Sales Engineer will then contact you."   Return to top.       We are constantly updating this section of the web site so we can better serve you and your facility. For more information , feel free to contact us with your questions or inquiries.